Privacy Policy

Last Updated: April 13, 2026

Miami 21 Zonings & Entitlements LLC ("we," "our," or "us") is a South Florida-based urban planning and zoning consultancy. We are committed to protecting the privacy and security of the personal information we collect from prospective and current clients, website visitors, and other individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (miami21zoning.com), submit information through our intake forms, schedule consultations, or otherwise engage with our business.

By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or submit personal information.

1. Information We Collect

We may collect personal information in a number of ways, including directly from you, automatically through your use of our website, and from third-party platforms integrated with our services.

1.1 Information You Provide Directly

• Contact and intake forms: When you submit a consultation request or inquiry through our website contact forms or our Typeform-powered intake questionnaire, we may collect your full name, email address, phone number, mailing address, and details about your zoning or entitlements project.
• Scheduling: When you book a consultation through our Calendly scheduling tool, we collect your name, email address, phone number, and your selected appointment time.
• Email and phone communications: When you contact us directly via email or phone, we retain records of those communications and any personal information you provide within them.
• Documents and files: When you provide us with project-related documents, property records, surveys, plans, or legal filings as part of an active engagement.

1.2 Information Collected Automatically

• Website analytics: We use Google Analytics and similar tools to collect aggregated data about website traffic, page views, referral sources, geographic location (at the city/region level), browser type, device type, and session duration.
• Cookies and tracking technologies: Our website uses cookies, pixels, and similar technologies to improve user experience, remember preferences, and analyze site usage. See Section 8 (Cookies and Tracking Technologies) for more detail.
• Log data: Our web hosting provider (GoDaddy/Cloudflare) may automatically collect server log data such as your IP address, browser type, referring/exit pages, and timestamps.

1.3 Information from Third-Party Platforms

We may receive information from third-party platforms you use to interact with us, including Typeform (form submissions), Calendly (appointment bookings), and social media platforms (if you engage with our content or profiles on LinkedIn, Instagram, Facebook, or other networks).

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Service delivery: To respond to your inquiries, assess project feasibility, prepare proposals, manage active client engagements, and deliver our zoning, entitlements, cartography, and project management services.
• Communications: To contact you regarding your inquiry or project, schedule appointments, send project updates, and respond to your questions.
• CRM and project management: To manage client relationships, track project milestones, assign tasks, and maintain organized records of our engagements using our CRM and project management tools (see Section 5).
• Workflow automation: To route your form submissions and appointment bookings to the appropriate internal systems and team members through automated workflows powered by Make.com (formerly Integromat).
• Marketing and outreach: With your consent, to send you relevant updates, industry news, blog content, or service announcements. You may opt out of marketing communications at any time.
• Website improvement: To analyze site usage, improve website performance, and optimize user experience.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: When you voluntarily submit your information through our forms, schedule a consultation, or opt in to marketing communications.
• Legitimate business interests: To manage our business operations, deliver services, maintain client relationships, and improve our offerings, provided these interests do not override your fundamental rights.
• Contractual necessity: When processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: When processing is required to comply with applicable federal, state, or local law.

4. Third-Party Data Collection Tools

We use the following third-party platforms to collect and process your information. Each operates under its own privacy policy, which we encourage you to review:

• Typeform — We use Typeform to power our client intake forms and project questionnaires. When you complete a Typeform, your responses (including name, contact information, and project details) are transmitted to Typeform's servers and then routed to our internal systems. Typeform's privacy policy is available at typeform.com/privacy-policy.
• Calendly — We use Calendly for online appointment scheduling. When you book a consultation, Calendly collects your name, email, and scheduling preferences. Calendly's privacy policy is available at calendly.com/privacy.
• Google Analytics — We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data through cookies, including your IP address (which may be anonymized), browser type, and pages visited. Google's privacy policy is available at policies.google.com/privacy.
• Cloudflare — Our website uses Cloudflare for content delivery and security. Cloudflare may process limited technical data such as IP addresses to provide its services. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
• Make.com (formerly Integromat) — We use Make.com to automate workflows between our forms, scheduling tools, and CRM. Make.com processes your data in transit to route it to the appropriate destination. Make.com's privacy policy is available at make.com/en/privacy-notice.
• Social media platforms — We maintain business profiles on LinkedIn, Instagram, Facebook, and potentially other networks. If you interact with us through these platforms, their respective privacy policies govern the data they collect.

5. CRM and Project Management Tools

We use customer relationship management (CRM) and project management software to organize client interactions, track project progress, and manage our business operations. These tools may store your name, contact information, project details, communication history, engagement status, and related notes.

The specific platforms we use may change over time as our business evolves, but may include tools such as Bigin by Zoho, ClickUp, or similar industry-standard platforms. All CRM and project management providers we use are selected with data security and privacy in mind, and we ensure that appropriate data processing agreements are in place.

Your data stored in these systems is used solely for the purposes of delivering and managing our services and is not sold, rented, or shared with unrelated third parties for their own marketing purposes.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

• Service providers and processors: With trusted third-party vendors who perform services on our behalf (e.g., web hosting, email delivery, CRM, project management, form processing, scheduling, analytics), subject to contractual obligations to protect your data.
• Professional advisors: With our legal, accounting, or other professional advisors when necessary for legitimate business purposes.
• Legal requirements: When required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of our business, our clients, or others.
• Business transfers: In connection with any merger, acquisition, sale of assets, or business reorganization, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Active client data: Retained for the duration of the engagement and for a reasonable period afterward (typically 3–7 years) to comply with professional and legal obligations.
• Prospective client inquiries: Retained for up to 24 months from the date of last contact, unless you request earlier deletion.
• Website analytics data: Aggregated analytics data is retained in accordance with the retention settings configured in our analytics tools (typically 14–26 months).

When your data is no longer needed, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand how visitors interact with our site.

• Essential cookies: Required for the website to function properly (e.g., session management, security features).
• Analytics cookies: Used by Google Analytics and similar tools to collect aggregated, anonymized data about site usage.
• Third-party cookies: Set by integrated services such as Typeform, Calendly, Cloudflare, and social media widgets.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to submit forms or schedule appointments.

9. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
• Opt-out of marketing: The right to unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
• Data portability: Where applicable, the right to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to your request within a reasonable timeframe, and no later than 45 days as required by applicable law.

10. Florida-Specific Disclosures

Miami 21 Zonings & Entitlements LLC is organized and operates under the laws of the State of Florida. While the Florida Digital Bill of Rights (FDBR) applies only to entities exceeding $1 billion in global annual revenue, we voluntarily adhere to best practices informed by the FDBR and the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, which applies to all businesses operating in Florida.

• Data breach notification: In accordance with FIPA, if we become aware of a data breach involving your personal information, we will notify you and the Florida Department of Legal Affairs as required by law — generally within 30 days of discovery.
• Sensitive data: We do not knowingly collect sensitive personal data (such as biometric data, precise geolocation, health information, or government-issued identification numbers) unless specifically required for a client engagement, and only with your express consent.
• Children's privacy: Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a child, we will promptly delete it.

11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS) across our website and integrated platforms.
• Access controls limiting personal data access to authorized personnel on a need-to-know basis.
• Secure authentication on all CRM, project management, and cloud-based platforms.
• Regular review of our security practices and third-party vendor security postures.

While we take data security seriously, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will take prompt action in the event of any suspected data breach.

12. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by us (e.g., government zoning portals, permit search tools, county resources). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Miami 21 Zonings & Entitlements LLC
South Florida, United States
Website: miami21zoning.com
Email: acarrie@miami21zoning.com
Phone: 954-204-5452

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